How much do missed appointments cost you?
A booked slot that stays empty is a lost service, and a slot another client could have taken. RDV360 brings together four tools to prevent it: reminders, card holds, deposits and a waiting list.
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What a missed appointment really costs
Balayage, extensions, a long treatment: these services block half a day, not half an hour. When the slot falls through, part of the day brings in nothing, at an average ticket of €42 (Fiducial Observatory 2025). The main cause is not bad faith, it is forgetting, and a slot freed up at the last minute almost never gets filled, especially on a Saturday: the client who would have wanted it has booked elsewhere, or later.
Your lost revenue, with your own numbers
Industry averages are filled in. Adjust the sliders to your salon to see what missed appointments cost you over a year, and what RDV360’s tools can recover.
Reminders, against forgetting
Before each appointment, a text goes out on its own from your calendar, with the date, the time and the name of the salon. In the beauty industry, about 15% of appointments are missed without a reminder; a text recovers up to 85% of them (beauty industry study). Against forgetting, it handles most no-shows on its own.
The card hold, to secure without charging
The client saves her card when she books; nothing is charged. If she does not show up, you trigger the charge, for the amount stated in your terms. As long as she comes, it costs her nothing; for you, the slot is secured, not just penciled in. It is the guarantee clients accept most easily when they are new.
The deposit, for services that cannot be rebooked
For balayage, extensions or a long treatment, the deposit is paid online at booking and deducted from the total at the salon. You set the amount, as a fixed sum or a percentage, service by service, and it is recorded in your certified POS. If a client cancels within the rules, you refund her from the calendar.
Targeted, never imposed on everyone
Asking a ten-year regular for a guarantee would be awkward. So you choose who you ask: new clients, those the software flags as at risk based on their history, or long services. Your regulars book as before, without noticing anything.
A cancellation? The waiting list fills the slot
A cancellation does not doom the slot: you offer it to the clients on your waiting list, from the calendar. The client who was waiting for that slot gets it, and your day keeps no gaps.
4,000 professionals trust us
I've been using RDV360 for more than 5 years: the software is very comprehensive, easy to use, and everything works really well. I was able to compare it with another very well-known service: much more expensive and no better. Nothing but positives!
An app I can't do without in my working day! An intuitive interface, comprehensive features and a huge time saver since I started using it. I recommend it to every wellness professional!
I've been using this platform for six years, and to this day it's still one of the best!
Excerpts from reviews published on Trustpilot (translated from French): rated 4.8/5 from 118 reviews.
Frequently asked questions
Deposit or card hold: what is the difference?
A deposit is paid online at booking and deducted from the total at the salon. A card hold saves the client’s card without charging anything: you trigger the charge if she does not show up, under the terms you announced. For the client, the card hold is the most discreet; for the salon, the deposit is the strongest commitment.
Can I apply it to certain clients or services only?
Yes, and that is the right approach. You choose which services it applies to and the amount, as a fixed sum or a percentage, and you can ask for it only from new clients or from those the software flags as at risk. Your regulars will not notice a thing.
What if the client cancels early enough?
The deposit is refunded in one click from the calendar. With a card hold, nothing was charged, so there is nothing to refund. The cancellation terms shown at booking apply.
Isn’t an SMS reminder enough on its own?
It solves the most common cause, forgetting: in the beauty industry, about 15% of appointments are missed without a reminder, and a text recovers up to 85% of them (beauty industry study). It does not protect you from impulse bookings or long services canceled the day before: that is where the card hold or the deposit takes over.
A client cancels the day before: is the slot lost?
No. You offer the slot to the clients on your waiting list, from the calendar. The client who was waiting for that slot gets it, and your day keeps no gaps.
Do I have to pay for this?
Online booking and the calendar are free. SMS reminders come with the Pro plan, card holds and online deposits with the Pro++ plan. Prices are public, no quote needed.
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