At RDV360, we care deeply about supporting beauty and wellness professionals as they grow and succeed. Whether through our online management software or the team that supports our clients every day, our goal is to give our RDV360 partners everything they need to truly succeed in their business.
Some of our users trusted us to launch their business, while others relied on us to rethink how they work and streamline the way they run their salon. That’s the case for Marie Cousty, fascia esthetician working with Biologique Recherche and an RDV360 partner for nearly 2 years. In this video, she talks about her journey and how she discovered our management software for hair and beauty salons.
Marie, you’re an RDV360 partner. But what do you do?
My name is Marie Cousty. I’m an esthetician who changed careers, let’s say. I work with the Biologique Recherche brand and I only do facials and body treatments, with something of my own that I don’t think many estheticians do: working on the fascia.
What challenges led you to use management software for your salon?
No challenges, but a request from my clients. I asked them: “What would you like to find in this new place?” They told me an app where we could book our appointments whenever we want to see you, without disturbing you, because we know you’re in the treatment room and we won’t be able to reach you. They’ve become independent. So I looked for a solution that let people book appointments online. That was the first thing I was looking for.
What made you choose RDV360?
Well, the first criterion was software that works on a Mac. And there are very few of those!
It was at a time when I had to renew or update the software I was using, which I had kept from my previous salon. I wanted to change everything, so I took the complete package from RDV360 and I’m very happy with it.
What are your favorite features?
Like I said, the POS software, the stock management… It’s all very practical.
Is our software easy to use?
Well, I’m not a geek. I’m not from the generation whose thumbs move on their own. So I did struggle a bit at first, that’s true. But in the end, I manage just fine. Which means anyone can manage.
How are your interactions with our team?
Very good: if I ever need to speak to someone on the phone, I send a quick email and they call me back.
What are the software’s strengths?
There are several. First, how responsive the team is, then how user-friendly the software is. Well, that’s everything, really. Everything is a strength for me.
What sets it apart from other software for hair and beauty salons?
Oh yes! The big advantage of RDV360 is that when a client books through their platform, no fee goes to RDV360. With this solution, there’s truly not a single cent taken on bookings.
A quick word for our team?
I have complete confidence in this platform and in what it’s going to become.
Marie has been using our PRO+ plan for 2 years now and is one of our most loyal clients. If you’re thinking about using management software for your business, we hope our RDV360 partner’s experience will convince you. You can always try our Free version if you haven’t already.